History Our Commitment Privacy Policy

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Important Information About Your Privacy

The Richmond Fire Department Credit Union is committed to protecting the privacy of its members. As a financial institution, we know that your trust in us is of central importance. This privacy notice explains that nonpublic personal information about our members is shared with certain organizations on a confidential basis. In the course of providing services to our membership, Richmond Fire Credit Union collects and shares information about you, please read how we protect the information we collect. The Richmond Fire Department Credit Union is required by law to give you the right to “opt out” of information sharing with certain businesses, other than what is permitted by law. Please be aware that limiting information sharing may result in you not learning about all the opportunities that may be important to you.

You may at any time direct us not to disclose information about you to certain businesses. Unless we hear from you, we may continue to share all nonpublic personal information about you that we collect with business involved in travel services, automotive sales and insurance, and other consumer discounts.

The Richmond Fire Department Credit Union believes these types of products and services will be of value and interest to our membership.

Our Privacy Promise To Our Membership

While information is the cornerstone of our ability to provide superior customer service, our most important asset is our members trust.

The Richmond Fire Department Credit Union is member owned and run by a Board of Directors, you can be confident that your privacy is a top priority. Here is our promise to our members:

Information We Collect About You

We collect nonpublic personal information about you from the following sources:

Information We May Disclose About You

We may disclose the following kinds of nonpublic personal financial information about you: – Information we receive from you on applications and other forms, such as your name, address, social seciurity number and income – Information about your transactions with us or other companies that work closely with us to provide you with financial products and services, such as account balances, payment history and credit card usage – Information we receive from a consumer reporting agency such as your credit worthiness and credit history

Certain Parties That Receive Information From Us

How to Opt Out or Stop Certain Disclosures About You

If you prefer that we do not disclose nonpublic information about you to such nonaffiliated third parties as listed above, you may opt out of those disclosures. If you wish, you may direct us not to make disclosures to nonaffiliated third parties (other than permitted by law), you should do one of the following:

Call a member service representative at: 804.354.0673

Email Us to Opt Out or Stop Certain Disclosures: memberservices@rfdcreditunion.com

You may opt out of these disclosures at any time. This opt out option, by law, will not apply to disclosures that we make to companies that perform services on our behalf or to other financial institutions that have joint marketing agreements with us. Once we receive your request not to make further disclosures, we will act as quickly as possible to stop the disclosures. You may always contact us for assistance if you wish later to revoke your opt out election.

Note to Non-Member Joint Account Holder

Anyone may exercise the right to opt out, even if you are not actually a member of the Credit Union. The Richmond Fire Department Credit Union will treat an opt out request from any one party to an account as if all of you directed us to not make disclosures to non-affiliated third parties to which the opt out right applies.

Information About Former Members

If you terminate your membership with the Richmond Fire Department Credit Union, we will not share information we have collected about you, except as permitted or required by law.